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SHIPPING INFORMATION

We know the feeling—you’ve placed your order, and now you’re staring at your inbox, wondering when your new skincare must-haves will arrive. Good news: we’re on it. We’ve got a smooth, hassle-free shipping process to get your order to you as quickly as possible. Below is everything you need to know about when and how your package will land in your hands.

We’re so sorry, but Australia Post has temporarily suspended all deliveries to the USA, which means we’re unable to send orders there right now. We know this is disappointing and truly appreciate your patience and understanding. We’ll resume shipping as soon as services are back up and running.

Shipping Costs & Delivery Times

Destination	Standard Shipping
Australia	$12 AUD (Free over $75) - Delivered within 2-8 business days (some remote destinations may take longer)
New Zealand	$15 AUD (Free over $120) - Delivered within 6-27 business days
USA & Canada	$20 AUD (Free over $120) - Delivered within 6-27 business days
UK & Europe	$25 AUD (Free over $120) - Delivered within 6-27 business days
Rest of the World	$30 AUD (Free over $120) - Delivered within 6-27 business days

Please note: Shipping times are estimates and can vary due to customs processing and local courier delays. Unfortunately, we cannot guarantee exact shipping windows.

Order Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Once your order is shipped, you’ll receive an email with tracking details, so you can obsessively refresh the page until your package arrives.

International Orders & Customs Fees

We love shipping worldwide, but we can’t control customs fees, import duties, or taxes that may be applied by your country.
All additional charges during or after shipping are the responsibility of the customer (sorry, but we’re not in charge of international tax laws—if we were, we’d make skincare tax-free).

Missed Deliveries & Returned Packages

If your parcel is returned to us due to incorrect shipping details, failure to collect, or refusal of delivery, you’ll need to cover the additional shipping fee for resending.
If you choose not to have it resent, we will refund the order minus the shipping costs.
Make sure your shipping address is correct before placing an order—we don’t want your new skincare routine taking a detour!

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it, check with your neighbours, post office, or courier first.
We are not responsible for lost or stolen packages once they are marked as delivered. If this happens, please contact the shipping carrier directly.

Delivery Delays

We do everything we can to get your order to you quickly, but once it leaves our hands, delays caused by postal services, customs processing, or unforeseen events (like a pigeon uprising) are out of our control.
If your package is significantly delayed, reach out to us at bro@trademarkskin.com, and we’ll do our best to assist.