Frequently asked questions.

Three. Wash, treat, moisturise. If you can make coffee you can do this. The whole thing takes less time than scrolling your phone on the toilet.

You can use the Face & Body Wash from head to toe, and plenty of blokes do. But washing alone won't fix dryness, shine or breakouts — that's what a moisturiser and a serum are for.

With supermarket soap, yes. Ours is pH-balanced and prebiotic, so face, body and everything in between is fair game.

Nope. Strip your skin and it panics and makes more oil. Use the Light Facial Moisturiser — it absorbs fast and won't leave you looking glazed.

Only because your skin looks good. Nothing in the range is shiny, sticky or heavily fragranced.

Yes, really. The Prebiotic Balls Deodorant is made for it — sweat, friction and odour after training. It's the most reordered product we make, and nobody talks about it. Now we have.

Hydration and texture: about a week. Breakouts and tone: give it 4 to 6 weeks of actually using it. Buying it and leaving it in the cupboard doesn't count.

That's exactly who it's built for. Lux Shaving Foam first, then the Sports Recovery Balm or moisturiser to calm the burn.

Never. Formulated in Australia, tested on volunteers who were very happy to help.

With the essentials: a considered cleanse, a treatment serum and a moisturiser suited to your barrier. The Routine Builder will sequence a regimen for your skin in under a minute.

Our actives are cultured and fermented rather than harvested — bio-fermented botanicals, PDRN, peptides and prebiotics developed by our chemists in Australia. It means higher purity, greater stability and traceability from source to formula.

Yes. Apply from the lightest texture to the richest, allowing each to absorb. Pair the Skin Fasting Serum with BioLift in the evening; keep acids and retinoids on alternating nights.

Choose the Clarifying Moisturiser for congestion and visible shine, and the Hydrating Moisturiser for dryness, tightness or a compromised barrier. If your skin shifts with the seasons, keep both.

Every formula is fragrance-considered and dermatologically screened. Introduce one active at a time over a fortnight so your skin can acclimatise.

Luminosity and comfort within seven to ten days. Firmness, tone and texture follow a full skin cycle — four to eight weeks of consistent use.

Most of the range is suitable, though we recommend pausing retinoids and high-strength acids. Please consult your practitioner before you begin.

Always. Made in Australia, never tested on animals, and formulated by cosmetic chemists who use them daily.

Due to health and hygiene reasons, we can't accept returns or refunds for change of mind. If your product arrives damaged or defective, contact us within 7 days of delivery and we'll arrange a replacement or refund. Full details are on our Shipping & Returns page.