Support
Everything you need to know about when and how your order arrives — and what happens if something isn't right. All orders are packed and dispatched from Australia. All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping costs & delivery times
Australia
2–8 business days
$12.00 AUD · Free over $75
New Zealand
4–8 business days
$15.00 AUD · Free over $120
USA & Canada
6–10 business days
$20.00 AUD · Free over $120
United Kingdom
6–10 business days
$25.00 AUD · Free over $120
Europe
6–12 business days
$25.00 AUD · Free over $120
Asia
4–8 business days
$25.00 AUD · Free over $120
Rest of the World
10–18 business days
$25.00AUD · Free over $120
Please note: shipping times are estimates and can vary due to customs processing and local courier delays. We can't guarantee exact delivery windows.
Order processing
All orders are processed within 1-2 business days, excluding weekends and public holidays.
Every shipment includes tracking. Once your order ships you'll receive an email with tracking details so you can follow it to your door.
All Trademark Skin orders are packed and dispatched from 88–92 Micro Circuit, Dandenong South, Victoria 3175, Australia.
International orders
We ship worldwide, but we can't control customs fees, import duties or taxes applied by your country. All additional charges during or after shipping are the responsibility of the customer.
Transit times and costs vary by destination. Deliveries to the USA may experience delays or suspensions based on current carrier rules.
Missed, lost & delayed parcels
If your parcel is returned to us due to incorrect shipping details, failure to collect, or refusal of delivery, you'll need to cover the additional shipping fee for resending. If you choose not to have it resent, we'll refund the order minus shipping costs. Please double-check your address before placing an order.
If your package is marked as delivered but hasn't arrived, check with your neighbours, post office or courier first. We aren't responsible for lost or stolen packages once marked delivered — contact the carrier directly, and email hello@trademarkskin.com so we can help.
Once an order leaves our hands, delays caused by postal services, customs processing or unforeseen events are outside our control. If your package is significantly delayed, reach out to hello@trademarkskin.com and we'll do our best to assist.
Returns & refunds
If your product arrives damaged or defective, contact hello@trademarkskin.com within 7 days of delivery with your order number and a photo of the issue. If approved, we'll organise a replacement or refund.
Due to health and hygiene reasons, we cannot accept returns or offer refunds for change-of-mind purchases.
Skin is personal. If a product doesn't agree with you, write to hello@trademarkskin.com — our team will help you find a better match.
Approved refunds are processed to the original payment method within 5–7 business days of receipt.
Contact
Questions about shipping, tracking or returns? Email hello@trademarkskin.com. Business address: 88–92 Micro Circuit, Dandenong South, Victoria 3175, Australia.
